Tenant FAQs

We don't hold properties. To secure a place, you'll need to follow these steps: submit an application, receive approval, sign the lease, and pay the move-in balance. The move-in date will be determined by when the property is prepared for occupancy.

All deposits, rents, and fees must be received and processed within 24 hours, and this should occur prior to the key exchange. If your move-in date is scheduled for a day beyond the 20th of the month, you will need to pay both prorated rent for that month and the full rent for the following month.

Deposits are less likely to be returned earlier than 30 days from your lease expiration. It is extremely important to reply all to all email correspondence from our Accounting Department as this is how we keep things in writing and in order. As a reminder, per Texas Property Code, deposits are returned 30 days from the time your forwarding address is given. If you move out and provide a forwarding address after, the 30 day mandate begins from there.

We can only send the deposit back to one tenant. Generally, the first tenant to provide their forwarding address is where the deposit and the Itemization of Security Deposit will be mailed to.

You can apply on our website here. https://www.towerprops.com/search-properties.

You can pay rent on your tenant portal.

We charge a $350 pet fee for the first pet and a $250 pet fee for each additional pet. If you have an Emotional Support Animal, we require a doctor’s note. If this is valid, there are no pet fees associated. Depending on the property, some owner’s may require additional fees or monthly pet rent.

In your lease, in Paragraph 28 regarding Early Termination, the lease states the possible scenarios available, at the Landlord’s discretion--all of these scenarios require Landlord/ Manager approval. Our policy is Tenant Replacement Only. We do not allow lease breaking or subletting. When leases are broken it interrupts income flow to Landlords who are dependent on these funds, and subletting creates many unwanted externalities--too many to list. Tenant Replacement is the only scenario that doesn’t damage the landlord and create unnecessary complications. In a Tenant Replacement scenario, you would notify us that you want us to market the property to find a replacement. At that time, you will be charged 1.5X the monthly rent as a tenant replacement fee--this covers the cost of marketing and turnover. This cannot come from your Security Deposit and needs to be paid (and held) before we begin. If you change your mind, or if a tenant isn’t found before your current lease ends, a $500 admin fee will be deducted from the fee and the remaining of the funds would be refunded back to you. Once the fee is paid, we will contact you regarding establishing showing times and begin marketing the property. Contact our team at info@towerprops.com if you need to begin this process.

When it comes to choosing a property management company to entrust with your renting needs, our company stands out as a beacon of professionalism, knowledge, and courtesy. We pride ourselves on the diligent efforts we put forth to deliver nothing short of the most exceptional resident services you can ever hope to encounter. Our dedication to excellence in the realm of property management is unwavering. We have cultivated a team of experts who possess extensive knowledge and expertise in the intricacies of the real estate and rental market. This means that when you rent with our company, you are not merely securing a place to live; you are gaining access to a wealth of insight and guidance from individuals who understand the industry inside and out.

Additionally, our commitment to courtesy and exceptional customer service sets us apart. We believe that renting a property should be a stress-free and enjoyable experience, and we make it our mission to ensure that you are treated with the utmost respect, care, and professionalism throughout your rental journey. In summary, choosing to rent with our company is an investment in not only a comfortable living space but also in the assurance of being served by a team of professionals who are passionate about their work and dedicated to providing you with an unparalleled level of service. Your satisfaction and peace of mind are our top priorities, and we are here to make your renting experience as seamless and satisfying as possible.