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Frequently Asked Questions

About Austin Property Management Services

How long does it take to rent a vacant property?

If the property is lease ready, we can begin marketing within a week. We strive to get a lease in place within 30 days of marketing the property. Our objective is to always reduce vacancy times by pricing the property correctly and properly screening tenants.

We don’t get paid unless we have the property rented, so it is our top priority to be as efficient as possible in this phase.

How much rent can I expect from my investment property?

When taking on a newly vacant property or preparing for a lease renewal, we will perform an analysis to find the balance between top rents, finding quality tenants, and the least amount of time on market possible. If you would like to have your property analyzed, click HERE!

Who does the repairs on the properties you manage?

We currently work with several outside vendors that handle different tasks that they each specialize in. We have cultivated our relationships with these vendors based on the level of service they provide and the competitive rates they offer. We provide all of our owners with the exact invoice these vendors bill us, we do not upcharge for supervision of normal repairs.

If you have contractors that you would like us to use, we are more than happy to discuss different options and scenarios where that might be needed.

Who handles emergencies in the middle of the night?

You can sleep soundly. We are the first responders to daily and nightly emergencies. Tenants are given numbers for basic emergency services and are also able to contact the Tower staff 24/7.

What do I need to do to make my property ready for rent?

This depends on the property. Ideally the property needs to be vacant, clean and attractive for renters. Upon initial review, your Tower Manager will assess the property and make recommendations for repairs and improvements.

When do I receive rent money each month?

We conduct our owner payouts on the 8th-12th of every month depending on when the weekend falls. Since everything is handled through our online portal and ACH payment methods, please allow 2-4 business days for the funds to clear in your specific account.

What happens when tenants do not pay their rent on time?

Tenant rent is always due by the 3rd of every month. We enforce hefty late penalty fees of $100 on the 4th and $10 every day after that until the rent is paid. Our goal is to never have to charge those fees, however if late rent payments occur, your owner draw will be delayed until rent is received.

What happens if tenants leave before the end of the lease?

Tenants are required to pay rent for the full term of the lease. Security deposits DO NOT count as the last month’s rent. If a tenant abandons the property, landlords are able to seize the security deposit and also seek remedy through the judicial system.

How much do you charge to lease my property?

To list a property for lease, we charge 75% of one months rent. If you are utilizing our management services, we do offer a discount. Contact us for more information.

Who holds the security deposits?

We hold the security deposits. Security deposits must be returned to tenants (minus damages) within 30 days of move out, by law. In order to have a streamlined process for moving out old tenants, accounting for damages & repairs, and re-leasing, we need these funds on hand.

How do you screen tenants? What’s involved?

We use a 5 phase process to screen tenants that covers verifying their income/employment, credit, criminal history, prior rental history, pet records and more. Tenants must meet the minimum criteria established outside of the management agreement and landlords will be sent a summary to review for approval. We want landlords to be a part of the decision making process and act as partners thereafter.

Will you help me buy or sell an investment property?

If you were referred to us by an agent, we think its wise to consult with that agent first for your next property. Your Tower Manager will be happy to consult and strategize with you and your representative. If you do not have an agent, we’ll be happy to connect you with an agent/broker with the Ascension Realty Group–our leasing/sales affiliate.

How do I pay management fees?

Management fees are deducted from the monthly rent collection.

Is it alright to say NO PETS at my investment property?

A landlord always has the choice of whether or not they will allow pets at their property. However, it’s important to keep in mind that when marketing the property for lease it is a good idea to appeal to as wide of a range of tenants as possible. Please keep in mind that you cannot deny an application because of a service or emotional support animal.

Is it alright to say NO SMOKING at my investment property?

Yes, we recommend not allowing smoking at properties because of damage caused to the property and its systems as well as the health concerns for all future residents.

How do tenants make maintenance requests?

All maintenance requests need to be submitted online through the tenant’s personal portal. In the event of a maintenance emergency, tenants can contact us directly at 512-650-2667.

How much notice do tenants need to give before vacating a property?

We require that tenants give a 60 day notice to vacate the property unless otherwise stated on the lease.

Will you pay my mortgage, HOA dues, and utilities?

Landlords must pay their mortgage, insurance and taxes. We are happy to manage payments for HOA dues and utilities, please contact us for further details.

Do you manage properties with pre-existing tenants?

Yes, we are happy to takeover and manage any properties with pre-existing tenants.

Do you manage properties with pools?

We manage properties with pools on a case by case basis. We do not recommend properties with pools as bullet proofed investments due to the costs of maintenance and the sizable liability.

Will you inspect my property?

Property inspections are conducted when a tenant moves in or out and when a lease is up for renewal. Contact us to discuss additional inspection packages.

Why should I hire a property manager?

Hiring a property manager to oversee your investment will remove the day to day stress that comes along with home ownership and being a landlord. There are an endless number of possible scenarios that can and will come up when managing a rental. There are also a number of different strategies to achieve top performance from investment properties. We have the experience and tools in place to handle each and every scenario with efficiency and ease so that you don’t have to.

How do I get started?

Send us an email at info@towerprops.com and we will get you started on our Landlord Questionnaire.

Do you charge Management Fees while it’s vacant?

We do not charge management fees while we are locating a  tenant for your property. Our leasing fee covers costs during this period.

Do you have any startup fees? If so, how much?

There is a $125 startup fee to establish new utility accounts, property research, and tenant handling, etc.

Who is responsible for lawn care and landscaping at my property?

Our policy requires tenants to maintain the lawn. Each property (and landlord) are different though, so we are happy to discuss scheduled lawn maintenance options.

How do I stay up to date with my property?

All tenants and owners will have access to their own personal online portal. Through the portal, tenants can submit work orders, pay rent, and contact management. Owners are able to view financials and all related documents. We also “leave the door open” should you feel the need to contact us for updates.

PRIVACY NOTICE

Last updated August 29, 2022



This privacy notice for Martin Rourke LLC (doing business as Tower Property Management ) ("Tower Property Management ," "we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@towerprops.com.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for. You can also click here to go directly to our table of contents.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Tower Property Management and the Services, the choices you make, and the products and features you use. Click here to learn more.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Click here to learn more.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Click here to learn more.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Click here to learn more.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Click here to learn more.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Click here to learn more.

How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here: https://towerprops.managebuilding.com/Resident/portal, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Tower Property Management does with any information we collect? Click here to review the notice in full.


TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW LONG DO WE KEEP YOUR INFORMATION?
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Buildium . You may find their privacy notice link(s) here: https://www.buildium.com/privacy-policy/.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

  • to qualify for a rental property . You can review our Tenant Qualifying Criteria
  • debt collections, attorneys or other legal entities . in the event of a default on a lease

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than sixty (60) months past the termination of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@towerprops.com.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" or "UNSUBSCRIBE" to the SMS messages that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

If you have questions or comments about your privacy rights, you may email us at info@towerprops.com .

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

9. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@towerprops.com or by post to:

Martin Rourke LLC
1801 S. Mopac Expy
Ste. 100
Austin, TX 78746
United States

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://towerprops.managebuilding.com/Resident/portal.
This privacy policy was created using Termly's Privacy Policy Generator.